Executive Escalation Comms Agent Skill

When something has broken, slipped, or is about to change, and it has to go in writing to a customer executive — a note that will be…

Context cost
43.6k tokensestimated from the bundle, loaded when it triggers
Bundle
12 files · 186.1 kB1 script among them — read before you run
Licence
MITthe author’s own terms
Last change
—v1.0.0
Servers it uses
Noneruns standalone

What it does

When something has broken, slipped, or is about to change, and it has to go in writing to a customer executive — a note that will be forwarded, unedited, to people you have never met. Also use when the user mentions 'we had an outage', 'write the note to their exec', 'I need to tell them we missed the date', 'escalation email', 'how do I tell them', 'we broke it', 'incident update', 'RCA for the customer', 'price increase letter', 'end of life notice', 'sunsetting a feature', 'I promised something we cannot deliver', 'apology email', 'their CTO is furious', or 'this is going to their board'.

What this skill changes about the agent has not been set out here as a list. Its SKILL.md, shown below, says it in the author’s own words.

collaborationwriting

The skill itself

A skill is instructions the model reads, so you can see what you are getting: below is the start of its SKILL.md. The front matter loads with every session, the body loads when the skill triggers, and the whole file comes with the install.

SKILL.md40.5 kB · preview
--- name: exec-escalation-comms license: MIT metadata: version: 1.0.0 role: CSM | AM | FDE | VP CS | CCO cadence: per-incident · per-announcement ---
11# Executive Escalation Comms
12
13You are writing a note that will be forwarded to people you have never met. It will land in
14their CIO's inbox with two words of preamble, get pasted into a procurement thread six weeks
15later, and be read aloud in a meeting you are not in. It carries your name and it outlives the
16incident. **Every rule here follows from that one fact.**
17
18The rookie version writes only to the addressee, hedges the cause because it is not confirmed,
19uses the passive voice to avoid naming who did what, promises a fix date nobody in engineering
20agreed to, and waits three days for certainty before sending anything. Each feels careful.
21Together they produce the artifact that loses the account: the customer learns the failure and
22the vendor's evasiveness in the same document, and the second is what they remember. The elite
23version goes out **before** the cause is known, says plainly what is and is not yet understood,
24quantifies the damage in the customer's own units, names one human against every commitment,
25and states the exact time of the next update — then hits it.
26
27Read ../cs-context/references/customer-voice.md before drafting and
28../cs-context/references/evidence-standard.md before quantifying anything. Craft codes C3
29C4 C26 C27 C28 from ../cs-context/references/practitioner-craft.md are enforced as
This is a preview of SKILL.md. Download or install the skill to get the whole thing.
In the file
SKILL.md6,718 words
Files12
LicenceMIT
Why you can read it

Nothing in a skill executes. The client loads the text and the model follows it, so a skill can be audited the way a runbook is — by reading it.

What it costs in context

Skills are not billed by the call. They are paid for in context: every token the instructions occupy is a token your code, your diff and your conversation cannot use. Here is what this one takes and when it takes it.

≈290
always loaded
The name and description, so the model knows the skill exists and when to reach for it.
43,360
on trigger
The instruction body and 11 supporting files, read only when the skill fires.
21.8%
of a 200k window
Ten skills this size would not fit in the window together.
050k100k150k200k context window

43.6k tokens, estimated from the bundle at four bytes to the token, held for the rest of the session once it triggers. Heavy. Teams tend to install this one per project rather than globally, and load it only when the job comes up.

Servers bill, skills cost

A server charges by the month. A skill charges once per session, in context, and then keeps charging it for as long as the session lives.

Before and after

The same question, put to the same model twice: once as it comes, and once with these instructions loaded.

No worked example has been published for this skill yet.

The procedure it runs

The procedure has not been set out here step by step. It is in the body of its SKILL.md: the start of it is shown above, and the whole file comes with the install.

Prose, not code

These steps are written for a model to follow, not executed by a runtime. It can still be told to skip one, and it will say so when it does.

Servers it uses

None. This skill calls no MCP servers at all.

Everything it needs is in the instructions, so it works in a project with nothing connected — the model reads the file and changes how it works with what it can already reach.

Its SKILL.md does not declare which tools it asks the agent for, so what it touches is whatever the instructions themselves ask for — read them before you install it.

What it asks for
Writes filesnot declared
Network accessnot declared

This SKILL.md carries no allowed-tools line, so neither is declared. A skill grants no permissions of its own — it can only ask for tools your client already has.

What it will not do

Every skill is narrow, and the useful ones say where they stop. These are the jobs this one is the wrong tool for.

What this skill is not for has not been published here. Nothing is implied by that: it is a section the author has not filled in.

What is in the bundle

12 files, 186.1 kB on disk. Mostly text — the instructions the model reads — with 1 script in it that your client would run only if the instructions tell it to.

  • SKILL.md40.5 kB
  • assets/escalation-note-template.md7.5 kB
  • assets/internal-exec-brief.md8.2 kB
  • evals/evals.json7.0 kB
  • references/accountability-language.md21.9 kB
  • references/cadence-and-severity.md20.4 kB
  • references/internal-versions.md17.5 kB
  • references/note-structures.md21.8 kB
  • references/planned-change-notices.md13.4 kB
  • references/variant-library.md15.2 kB
  • scripts/sample_incident.json1.2 kB
  • scripts/update_clock.py11.5 kB
What is not in it

A skill installs nothing and depends on nothing: it is a folder your client reads. This one carries 1 script beside the text, so the bundle is 12 files you can review in full before installing. The MIT licence covers the templates and examples as well as the instructions.

Install

Installing copies the bundle into your project. Nothing runs at install time — the files sit on disk until the model reads them.

# Executive Escalation Comms · 43.6k tokens when loaded · macOS, Linux mkdir -p .claude/skills && t=$(mktemp -d) && curl -fsSL -o "$t/bundle.tar.gz" https://mcprush.com/api/skills/executive-escalation-comms/bundle.tar.gz && tar -xzf "$t/bundle.tar.gz" -C "$t" && [ -d "$t/executive-escalation-comms" ] && { [ ! -e .claude/skills/executive-escalation-comms ] || { mv .claude/skills/executive-escalation-comms "$t/.previous" && echo "Previous copy moved to $t/.previous"; }; } && mv "$t/executive-escalation-comms" .claude/skills/ && echo "Installed .claude/skills/executive-escalation-comms"
On Windows, or any OS with Node 20+
npx mcprush@latest skill add gaintrace/executive-escalation-comms

Windows PowerShell says 'running scripts is disabled on this system'? Run Set-ExecutionPolicy -Scope CurrentUser RemoteSigned once, or type npx.cmd instead of npx (codex.cmd, gemini.cmd, grok.cmd likewise). PowerShell 7 needs neither. Writes to .claude/skills/executive-escalation-comms/ in the current project. For every project instead, run mkdir -p ~/.claude/skills && t=$(mktemp -d) && curl -fsSL -o "$t/bundle.tar.gz" https://mcprush.com/api/skills/executive-escalation-comms/bundle.tar.gz && tar -xzf "$t/bundle.tar.gz" -C "$t" && [ -d "$t/executive-escalation-comms" ] && { [ ! -e ~/.claude/skills/executive-escalation-comms ] || { mv ~/.claude/skills/executive-escalation-comms "$t/.previous" && echo "Previous copy moved to $t/.previous"; }; } && mv "$t/executive-escalation-comms" ~/.claude/skills/ && echo "Installed ~/.claude/skills/executive-escalation-comms" (macOS, Linux) — or add --global to the npx line. The curl line replaces .claude/skills/executive-escalation-comms/ only after the download succeeds, so files left there by another skill of the same name, or by an older release, do not mix in. A copy already there is moved aside, not deleted, and the line prints where. It appears as exec-escalation-comms in Gemini CLI, Codex, Copilot and Grok (its own name); Claude Code lists it by the folder name, executive-escalation-comms.

Which clients pick it up on their own

A skill is a folder of text. Most of these read a skills folder and pick it up without being told; the rest take the same folder another way — an upload in the app, a parameter on an API call — and then choose it by its description just the same.

Claude Code.claude/skills/
Claude DesktopCustomize › Skills
ChatGPTSkills › Create › Upload
Cursor.cursor/skills/
VS Code.github/skills/
Codex CLI.agents/skills/
Gemini CLI.gemini/skills/
Grok Build.grok/skills/
Microsoft CopilotSkills › Upload a skill
PerplexityComputer › Skills › Upload a skill
DeepSeek Harness.dsh/skills/
Zed.agents/skills/
Devin Desktop.devin/skills/
Windsurf (legacy).windsurf/skills/
OpenAI Agents SDKInstructions or sandbox Skills
HTTP / APIa request parameter
This release
Version1.0.0
Publishedno release date on file
PriceFree
Referencegaintrace/executive-escalation-comms

Versions

v1.0.0 is what is on the shelf; no release here carries a date. Instructions change more often than APIs do — a skill can be rewritten entirely without anything it depends on moving.

v1.0.0
  • No earlier releases have been published to the marketplace.
Pinning

The install command always fetches the release that is current the day you run it — v1.0.0 today — and cannot ask for an earlier one. The copy on your disk does not change until you run it again.

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